This institution ensures that policy and management practice that are adopted, adhere to high professional standards, with respect to marketing and delivery of education services. To the best of our ability we always give the highest priority to safeguard the educational interests and welfare of students. Our first priority is to help students learn.
The educational services and any other products will always be marketed with integrity, accuracy and professionalism.
We will provide students with all appropriate, sufficient and accurate information. This is to enable students make decisions about learning needs, and to pursue them in accordance with decisions made.
Recruitment will be conducted at all times in an ethical and responsible manner.
This institution maintains a refund policy in place, which is fair and equitable. Students notifying the school of their withdrawal from their course within 7 days of receiving access to course materials, qualify for a refund of course fees only (not including postage & handling & administration fees). Refunds after 7 days will be considered in exceptional circumstances, for up to 30 days.
After 30 days, the school cannot accept responsibility for changes in your personal circumstances.
Due to being distance learning in nature, courses can however be deferred or postponed, for longer periods; or if not yet commenced, the enrollment may be transferred to another person.
In the event of a grievance, the student is first required to submit details of the matter in writing. Every effort will be made to settle the grievance internally, in a fair and equitable manner, to the satisfaction of both parties. In the event that the matter cannot be settled, the trainee will be advised of an appropriate legal body where they can seek further assistance